Rules

GENERAL CONDITIONS ACCO.SK

PART ONE
GENERAL PROVISIONS

I. Article

Introductory provisions

1. The operator and the owner of the www.acco.sk web portal (hereinafter "Portal acco.sk") is Lotario s.r.o, with its registered office: Cintorínska 9, Bratislava, postal code: 811 08, (delivery address: Cintorínska 9, : 0811 08), Company ID: 50257137, registered in the Commercial Register of the District Court Bratislava I, Section: sro, Insert No .: 110350 / B, VAT No .: 2120258877, e-mail: info@acco.sk, tel .: +421908651113 (hereinafter "Operator").
2. Portal acco.sk is an online space in which the Operator mediates services (hereinafter "Services"), by giving the opportunity to the service provider (hereinafter "Advertiser") to advertise the Services to the Customer (hereinafter "Customer") without any obligation (hereafter "Contract"). By developing an activity to have an opportunity to confirm the Contract, it means allowing::
   • To fill in and send to the Advertiser the proposal for the Contract (hereinafter "Advertisment") for publication on the acco.sk under the terms and conditions set out in these General Terms and Conditions (hereinafter "Add Advertisement")
   • To accept the Advertiser's proposal to the Customer to conclude an agreed Contract (hereafter "Order Service" or "Create Order"). The Order is a manifestation of the Customer's wish to accept the Advertiser's proposal to conclude an undertaking Contract (hereinafter "Order").
   • (next together „Service of Portal acco.sk“).
3. The Operator does not provide any services offered by Advertisers in Advertisements posted on the Portal acco.sk. The Services offered by Advertisers in the Advertisements posted on the Portal acco.sk are services of Advertisers who bear full responsibility for their quality, price, availability and are responsible for the truthfulness of the information contained in the Advertisement.
4. These General Terms and Conditions governing the mutual relations, rights and obligations of the Operator and those interested in providing Service of Portal acco.sk.
5. The provision the Services of the Portal acco.sk of the Operator to the Customer, is the subject to the supervision of the Slovak Trade Inspection (hereafter "SOI"). The headquarters of the SOI Central Inspectorate is Prievozská 32, post office 29, Bratislava 27, postal code:: 827 99.

II. Article

Definition of Terms

1. Advertiser is a natural person - an entrepreneur or a legal entity who, in order to add an advertisement to the Portal acco.sk, in which he offers his services for operations whose business license is successfully registered on the portal acco.sk.
2. Customer is a natural person who successfully registers on the Portal acco.sk in order to create Orders.
3. The condition to use Services of the Portal acco.sk by the Advertiser and the Customer is the registration.
4. Registration means:
   • fully and truthfully complete the required identification data in the appropriate form reserved for the registration of the Advertiser or the Customer,
   • agree to these General Terms and Conditions,
   • submit the form by clicking „Create new account“,
   • (hereinafter „Registration“). 
5. Account means secure remote electronic access of the Advertiser or the Customer to selected electronic information resources to the Advertiser or Customer accessed by entering their access data on the web site of the Operator www.acco.sk (hereinafter „Account“).
6. A distance contract is a contract between the Operator and the Entity (Advertiser or Customer), negotiated and concluded exclusively by means of distance communication, without the simultaneous physical presence of its participants, in particular through the use of the web site or electronic mail.

III. Article

Contract

1. A contract is a distance-mediated contract between the Operator on the one hand and the Advertiser or the Customer on the other (hereinafter "Contract").
2. The contract is concluded at the moment of the Advertiser or Customer's Registration, or by reactivation of the Account if it was deactivated.
3. By confirming the Contract, the Advertiser or Customer:
   • enters into a contractual relationship with the Operator, subject to the Operator's obligation under the terms and conditions set forth in these General Terms and Conditions to provide an opportunity to enter into the Brokered Contract and the Advertiser or the Customer accepts this Obligation of the Operator and undertakes to use the services of Portal acco.sk, in these General Terms and Conditions and,
   • confirms that he/she has read the General Terms, has understood its content, his/her will is free, serious and error-free and agrees with the General Terms.
   • if the Interested Party in the use of the services of the Portal acco.sk submits (inserts) to the Portal acco.sk the intangible property as an object of intellectual property (ie, a copyrighted work, a video record, an audiovisual record, etc.), gives the Operator consent to use of this intellectual property in all manner known at the time of the transfer of this intellectual property within the meaning of Act no. 185/2015 Z.z. Copyright Act, as amended, at a time and in an unlimited scope (hereinafter "License"). An operator is also entitled to grant the License to a third party
   • agrees to send emails to the e-mail address whose address has been given in connection with the use of the services of the Portal acco.sk. E-mail according to the previous sentence may be informative or advertising character and is not considered as spam, spam from the Operator. Disagreement on sending these emails may be communicated to the Portal Operator via the contact form
4. Contracts shall be deposited with the Operator.

PART TWO
ADVERTISER

IV. Article

Add advertisement

1. Adding an advertisement by Advertiser consists of the following steps: 
   • Filling in ad details - ad name, short ad description, main video, thanks video, pictures, billing and contact information. The main video is an audiovisual record describing and promoting the service offered, thanks video is an audiovisual record that will be displayed to the client after the order has been placed. Pictures show the premises of the advertiser, or the service offered. Invoice data - name and surname or business name, street and number, city, postal code, company id, tax number, vat number. Contact details - street and number, city, postal code, phone, email, Payment data – payment account. Mandatory fields are marked with star,
   • Creating a working calendar - creating working hours by selecting time intervals from the calendar.
   • Creation of services - definition of at least one service with data - service name, service description, category, service price with dph, duration of service and currency.
   • Payment Connection Creation - Payment Authorization, Payment Tag, Payment Account. If the Advertiser chooses not to use online payments, he will not signify the payment option.
   • Confirmation of the advertisement - information about the procedure and confirmation of the advertisement.
2. An advertisement after its submission by the Advertiser is subject to control by the Operator. If the Advertising meets the conditions for its publication, the advertisement is published without delay at the Portal acco.sk at the place specified. If the Operator has doubts about the truthfulness of the advertiser's advertised information, he will send a notice to the Advertiser along with a request to add or modify the Advertiser data. If the Advertiser does not comply with the Provider's Invitation to Add or Modify the Advert, Advertise will not be published.
3. In the In-Place Profile, the Advertiser may disable and re-enable the visibility of the added and published Advertisements. Turn off visibility is only possible if no active order is created on the ad. If an advertiser wants to deactivate an ad, it must first cancel all active orders. 

V. Article

Conditions for advertisement

1. One Advertiser may add an unlimited amount of Advertisements, but each Advertiser must contain a unique person, prohibits to add two Advertisements to one Advertiser in which the same person appears,
2. The advertiser who offers the service must appear in the main video if a person other than the one who offers the service, the Advertiser as well as the Advertiser's Account is canceled,
3. Supported video formats: asf|avi|flv|m4v|mov|mp4|m4a|3g2|mj2|wmv|mp3, may be added in the future. Maximum video size: 100 MB. The length of the main video must not exceed 60 seconds, a thanks video 30 seconds. If the main video is of very low quality, the ad will not be published,
4. Supported picture formats: jpg|jpeg|png|bmp|gif may be added in the future. Maximum picture size: 10 MB. If the picture is of very low quality, the ad will not be published.
5. It is forbidden to add to a Classified Ad a video to which the Advertiser does not have the necessary rights, consent in accordance with the laws of the Slovak Republic,
6. It is forbidden to add an Advertising to the Portal acco.sk in which the Advertiser offers services for which he does not have the necessary business authorization,
7. Advertising prohibits
   • to use vulgarisms, phrases or other verbal or sign language expressions of direct or indirect significance contrary to generally accepted social morality and ethics,
   • Misleading, offensive or false information about another person,
   • to promote violence and to incite, in an open or hidden form, hatred on the grounds of sex, race, color, language, religion or belief, political or other opinion, national or social origin, nationality or ethnic group,
   • to promote war or to describe cruel or otherwise inhumane behavior in a manner which is by inappropriate mitigation, justification or approval,
   • in an open or hidden form, to promote alcohol, alcoholism, smoking, the use of narcotic drugs, poisons and precursors, or to mitigate the consequences of the use of these substances,
   • Threaten the physical, mental or moral development of minors or disturb their mental health and emotional state, endangering the physical, mental or moral development of minors, or disrupting their mental health and emotional state,
   • promote child pornography,
   • offer prostitution, i. intercourse, oral intercourse, anal intercourse or other sexual practices for remuneration,
   • In open or hidden form, promote the political party or its representatives.

VI. Article

Alteration, addition, removal and update advert

1. An advertiser is entitled to change, supplement, or at any time remove a posted Advertiser. An advertisement after its completion or change is subject to re-inspection by the Operator. If the Advertising meets the conditions for its publication, the advertisement is published without delay at the Portal acco.sk in the amended or amended version on the spot designated for it.
2. If the Ad is older than three years, the Advertiser is invited to update his video content (i.e., the main video thankv video or pictures) within one month of receiving such a call. If an Ad within this period will not be updated by the Advertiser, it will be removed.

VII. Article

Add fee advert

Adding Advertisements to the Portal acco.sk is free of charge. The Operator is entitled to start charging the advertisement fee. Upon payment of the addition of the Ads, the Operator is also entitled to change the amount of this fee. If the Advertiser with a charge or a new fee for the addition of the Ads does not agree, he/she is obliged to refrain from adding the Advertisements to the Portal acco.sk and he/she is also entitled to withdraw from this Agreement.

VIII. Article

Ads ordering

1. The Classification of Advertisements in the Portal acco.sk is designed in a transparent manner, which can not be influenced by money. Each ad is assigned the following points:
   • 5 points for ordering the service offered in the Advertising,
   • 1 - 5 points for the evaluation of the service Provided by the customer
2. Points are counted for the last 30 days. The ad with the highest number of points is ranked first in the acco.sk portal. In the event that multiple ads have the same number of points, a prior position is awarded to an ad that is younger.

PART THREE
CUSTOMER

IX. Article

Order

1. An order can be made no more than one hour before the required service delivery date.
2. The order is successfully created
   • If the Advertiser has chosen the online payment obligation - by paying the price for the service (hereinafter "Service Price") using the "Pay"
   • If the Advertiser only has an option to pay online - by paying the Service Fee with the "Pay" button or by confirming the order with the "Reserve" button
   • If the Advertiser does not have online payments enabled by confirming an order with the "Reserve"
3. The Advertiser as well as the Customer are entitled to withdraw from the Reasoned Contract (hereinafter "Cancel Order") at least 24 hours before the scheduled date of the provision of the Service ordered. The Advertiser may cancel the order within this period. Immediately after the cancellation of the Order, an Inquiry Cancellation Order is sent to the Advertiser as well as to the Customer as the e-mail addresses they have entered.
4. If the order was created by online payment, after cancellation, the entire payment will be returned to payment account of the Customer.
5. For one day, the Customer may order only one service of only one Advertiser.

X. Article

Report suspected deception Advertiser or the Customer

1. Reporting fraud behaviour of the Advertiser
   • If, due to false contact details, unjustified absence on the Advertiser's side, the Customer shall have the option of notifying to the Operator (hereinafter "Advertiser's Fraudulent Suspicion") by the button "Report fraud" at the latest by the expiration of the date on which the Service provided by the Advertiser should have been ordered. An Operator shall promptly invite the Advertiser to submit an explanation within 72 hours of receiving of such a request. If the Advertiser does not justify the situation in the given period or its justification is inadequate, the Advertiser will be removed from the Portal acco.sk. Removing an Inquiry will cancel all Service Orders offered in the deleted Advert, and the Customer will get back the Price for creating the Order on their payment account.
   • If a suspected fraudulent reporting is reported once again to the Advertiser, the Account of this Advertiser will be canceled if the Advertiser does not reasonably justify the situation under the above conditions.
   • If the Advertiser's Fraudulent Suspense Report is found to be reasonable, Customer will return the Price for Creating an Order on his payment account. Otherwise, and therefore if the Advertiser's statement reveals that the suspected fraudulent behavior of the Advertiser appears to be unwarranted, the Customer's Operator shall promptly request the Provider within 72 hours of receiving such a request. If, within this period, the Customer does not justify the situation or its justification is inadequate, the Customer's Account may be canceled.
   • The Operator may send the Advertiser a request for expression of interest to the Advertiser as well as to the Client repeatedly in order to establish the facts without any reasonable doubt.
2. Reporting fraud behaviour of the Customer
   • If the Customer does not arrive at the agreed place of provision of the ordered service, the Advertiser has the option to notify the Operator (hereinafter "Customer's Fraudulent Suspicion") to the Operator by the button "Report fraud" by no later than the end time on which the Service provided by the Advertiser to the Order has been ordered. An operator promptly asks Customer to provide explanations within 72 hours of receiving of such a request. If the Customer fails to justify the situation or the reasons for it are inadequate within this period, the Client's Account shall be canceled.
   • If, in response to the Customer's statement, the Customer's suspicion of fraudulent conduct is shown to be unwarranted, the Advertiser's Operator shall request an explanation within 72 hours of receiving of such a notice to the Advertiser. If the Advertiser does not substantiate the situation within this period, or its reasoning is inadequate, the Advertiser’s Advertisement as well as the Advertiser's Account may be canceled.
   • The Operator may also send the Advertiser and Customer a repetition of the call for expression, in order to establish the facts without any reasonable doubt.

XI. Article

Fees

1. When creating an Order without an online payment, the operator does not charge any fees.
2. When creating an Order via an online payment, there are payment gateway and operator fees charged as in below table. Payment gateway actual fees may differ, refer to corresponding website.
   
3. The Operator is entitled to unilaterally change the Price for the creation of the Order. In the event that the Advertiser with the new Price of the Order does not agree, he is obliged to refrain from creating the Orders and is also entitled to withdraw from this Agreement.
4. Fees and payments are only charged when the service expires. If the Advertiser or Customer cancels an Order, the entire Service Price will be returned to the Customer's payment account. In the event of fraud being reported by one of the parties, the payment as well as the withdrawal of the fees shall be made or is not executed until the fraud has been clarified in favor of the injured party.

XII. Article

Supplementary services for the Customer

• track the created Orders,
• cancel the Order at least 24 hours before the date of its provision,
• highlight Advertising with "Add to Favorites" button. The ad will then appear in the Customer's Account in the "My Favorite Ads" section.
• evaluate the ordered service provided by the Advertiser to the Customer by points 1 through 5. With 5 being the highest and 1 being the least.

PART FOUR
CONCERNS, COMPLAINTS, OBJECTIONS

XIII. Article

Concerns, complaints, objections

1. Submissions, complaints and objections are the Applicant entitled to apply in writing with a signed signature at the address of the Operator's registered office referred to in Article I of these General Terms or via the contact form. An operator shall provide such a submissions, complaints or objections to the Respondent in the shortest possible time.
2. Objection
   • In the case of removable defects of the Portal Services acco.sk, the Applicant is entitled to get the defect removed. In the event of a defect being defective, the Applicant has the right to withdraw from the Contract.
   • Upon the Applicant‘s decision, which he claims from the rights under the previous point, the Operator is obliged to determine the way of handling the complaint immediately, in complex cases not later than 3 working days from the date of the complaint, in justified cases, especially when a complex technical evaluation of the provided service , no later than 30 days after the date of the claim. After determining the way the complaint is provided, the Operator must furnish the complaint immediately or in justified cases later, however, the complaint may not take longer than 30 days from the date of the claim. 

PART FIVE
RIGHTS AND OBLIGATIONS, LIABILITY FOR DAMAGES,
DURATION OF THE CONTRACT

XIV. Article

The recommendation for the use of services of the portal acco.sk 

• When you finish working in your Account, always log out by clicking the "Sign out" button,
• use an antivirus program that is regularly updated,
• use firewall - protected Internet access and
• not access your Account on computers connected in an unsecured environment, internet cafes, freely accessible computers etc.

XV. Article

Other rights and obligations of the Applicant

1. The Applicant is obligated to become acquainted with these General Terms and Conditions before using the Portal acco.sk. An entrant who disagrees with these General Terms and Conditions is obliged to refrain from using the Portal acco.sk and the Services of the Portal acco.sk.
2. The interested party is obliged to complete the required data completely and truthfully.
3. In addition, the Advertiser and the Customer are required to:
   • Protect your access data to the Account against loss, misappropriation, and take all necessary measures to prevent their loss, misconduct, misuse or disclosure,
   • to prevent the access of others to the access data to the Account,
4. In the event of loss, misappropriation, or disclosure of access data or any suspicion of loss, misrepresentation or disclosure of access data, notify the Operator without undue delay and immediately change the access password to the Account.
5. The Operator has the right to limit, suspend or discontinue the provision of the Services of the Portal acco.sk for any reason (for example, necessary administration, maintenance, repair) without reason, without prior notice to the Affiliate or his consent. The Operator also has the right to cancel the Advertiser's Account as well as the Customer in particular in the event of its misuse or suspected abuse of it by the Advertiser, the Customer, or a third person, and thereafter by the following General Conditions.
6. An operator is authorized to make advertising available on www.acco.sk, including contextually targeted.

XVI. Article

Liability for defects and damage

1. In connection with the provision of the Services of the Portal acco.sk, the Operator is liable to the Applicant only for damages caused by the breach of his obligations. Operator is not responsible for damages caused by breach of obligations of other legal entities or natural persons or the Applicant.
2. The Operator bears no responsibility for the obligations of the Advertiser and the Client in the Reasoned Contract.
3. The Advertiser itself is responsible for fulfilling the legal obligations arising from the provision of services through Portal acco.sk, in particular as regards the obtaining of business authorization, bookkeeping, tax and levy collection, consumer protection, advertising, personality protection and intellectual property rights and other . The operator does not act as a service provider offered in the Advertising.
4. The Operator does not respond and does not provide the User with any guarantee of the continuous or error-free operation of the Account and the provision of the Portal Services acco.sk, its availability and the connection speed. In cases of interruption or limitation of the provision of the Services of the Portal acco.sk for reasons on the Operator's side, the Operator's liability towards the Applicant is limited to the sole responsibility of restoring the provision of the Services of the Portal acco.sk; this obligation is not for the Operator to cease the provision of the Services of the Portal acco.sk.
5. The Advertiser as well as the Customer is responsible for the accuracy and veracity of the data provided to the Operator and for the damage caused by providing the Operator with incorrect or untrue data.
6. The Advertiser and the Customer are responsible for protecting access data in their Account against their loss, misappropriation, misuse, disclosure and unauthorized access to access to their Account. The Operator is not liable for damages incurred to the Advertiser and the Client due to the loss, misappropriation, misuse and disclosure of his or her access data or for any further damage caused by breach of their obligations.
7. The applicant is responsible for the use of the Services of the Portal acco.sk. If the Advertiser or the Customer has allowed his account to be used by another person, then using the Services of the Portal acco.sk by another person the Advertiser and the Customer to the Operator are always responsible for using the Services of the Portal acco.sk himself/herself.

XVII. Article

Duration, amendment, revocation and termination of the Contract, Account Deactivation

1. The contract is concluded only with a registered Applicant, i. with the Advertiser and the Customer, for an indefinite period of time.
2. The Advertiser and the Customer are entitled to withdraw from the Agreement at any time in their Account. Withdrawal from the Agreement means the unilateral legal action of the Advertiser or the Customer made in their Accounts at the place specified by clicking the "Deactivate Account" or "Cancel Account" button.
3. The Operator may also withdraw from this Agreement in the event of a breach of these General Terms and Conditions by a registered Affiliate. Withdrawal from the Agreement is a unilateral legal act of the Operator that cancels the Advertiser or Customer's Account. In this case, the Customer is not entitled to a refund of the Order Creation Prize from unused ordered services.
4. An Operator is entitled to terminate the Agreement at any time, without giving any reason, by written notice delivered to the other Party in a paper form or on another durable medium. In such a case, the contract shall expire on the following business day following receipt of the notice by the other Contracting Party.
5. In the event of termination of the Agreement, the Advertiser and Customer Account will always be revoked, unless stated otherwise. Cancellation of the Agreement as a result of withdrawal of the Agreement by the Advertiser or the Customer by clicking on the "Deactivate Account" button will deactivate the Advertiser or Customer Account.
6. After you cancel the Account, you can not restore the Account again. In order to gain access to the Services of the Portal acco.sk and their use through the Account, a new Registration is therefore required.
7. When the Account is deactivated, it is possible to activate the Account again by successfully logging in to this Account. Upon activation of the deactivated Advertiser Account, all advertiser advertisements that are added to and published prior to deactivation of the Advertiser Account are disabled visibility. The advertiser can turn the visibility of all of these Ads or some of them in their Account in place for that purpose.
8. Termination of the Agreement (i.e., cancellation of the Account or deactivation of the Account):.
   • Concluded with the Customer
     • all Orders created are canceled for which the service has not yet been provided and the Service Fee is refunded for the already paid orders via online payment on the payment account.
   • Concluded with an advertiser occurs
     • in case of cancellation of the Account to remove all Advertisements added by the Advertiser,
     • In the event of Deactivation of the Account for disabling the visibility of all Advertisements added by the Advertiser,
     • to cancel all Service Orders offered in a deleted or invisible Advertiser that has not yet been received and the Customer concerned returns the Service Fee for paid orders online by payment to a payment account.

PART SIX
MISCELLANEOUS PROVISIONS

XVIII. Article

Common and Final Provisions

1. These General Terms are in the Slovak language and enter into force on 1.6.2018.
2. The Operator reserves the right to change the General Conditions in whole or in part at its sole discretion. The Operator changes the General Terms and Conditions and informs the Applicant, in particular, of the actual wording of the General Terms and Conditions at the www.acco.sk web site, and the changes to the General Terms and Conditions are valid and effective on the day of their publication. The date of the last change of the General Conditions will be set out in the final provisions of the new General Terms and Conditions. In the event that the Applicant does not agree with the amended General Terms and Conditions, the Beneficiary is entitled to withdraw from the Agreement and is obliged to refrain from using the Services of the Portal acco.sk. By using the Services of the Portal acco.sk after the entry into force of the later General Terms and Conditions, the Affiliate agrees with them.
3. The legal relations between the Operator and the Entity shall be governed by the applicable valid and effective legal regulations of the Slovak Republic.
4. In order to resolve any disputes arising between the parties, ie between the Operator and the Entity, the jurisdiction of the courts of the Slovak Republic is given.
5. The person concerned has the right to make a proposal for alternative dispute resolution of the alternative dispute resolution entity, namely the Central Inspectorate of the Slovak Trade Inspection, with the registered office: Prievozská 32, Postal box 29, Bratislava 27, Postal code: 827 99, Company Id: 17 331 927, Operator requesting remedy An Applicant who was not satisfied with the manner in which the Operator provided his complaint or believed that the Operator had breached his rights was rejected or rejected within 30 days of the date of dispatch.